Explore our comprehensive collection of questions and answers designed to enhance your shopping experience at Lotte Duty Free. Read on to uncover valuable tips that will make your shopping experience as seamless as your travels.
1. Duty Free Limits for embassy/consulate clients
Missions, posts and eligible individuals can import or purchase goods free of customs duty for:
Limits on alcohol and tobacco products purchased under the Indirect Tax Concession Scheme (ITCS) or duty free are:
2. Frequently Asked Questions
What documents do I need to use Lotte Duty Free Diplomatic Program?
You will need to fill out an Australian Border Force form B615 — Application for Release of Goods from Customs Control to Diplomatic and Consular Personnel
How long will it take for my order to be ready for payment and collection?
Order fulfillment normally takes up to 10 – 14 days subject to stock availability.
What payment methods do you accept?
Payment can be made using the following credit cards: VISA, MasterCard, American Express, Diners and Union Pay, and we also accept direct deposit.
Is tax included in my order total?
No, all our sales for international flights are tax and/or duty free.
You are more than welcome to visit our Sydney Downtown Store at 55 Market Street Sydney 2000 for collection.
If you are located outside Sydney, we will organise FREE express delivery and your order will be delivered to your embassy/consulate or home address.
Lotte Duty Free will refund products that are damaged or faulty or where incorrect products are supplied within a reasonable time. All goods returned whether they are faulty or not must have proof of purchase. Subject to conditions we will either arrange for a replacement with an identical or comparable product/s, or issue a refund of the purchase price of the faulty/damaged product/s or repair the product/s. Returns will not be accepted if the damage to the product has subsequently been caused by an accident, or by neglect or misuse, by either yourself or a third party. Returns will not be accepted if the goods have been modified or tampered with in any way. Any refunds will not be processed until we receive the product/s in question from you.
Should there be a concern with any of our items you have purchased at our Stores, please contact Zed Wang at 0425 602 161 or zedwang@lotte.net and we will gladly assist in resolving your concern.
If you have any questions regarding your order with Lotte Duty Free, please contact Zed Wang – Partnership and Business Development Manager at 0425 602 161