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Make Your Travel Shopping Experience Easy with Lotte Duty Free

Whether you’re travelling for business or leisure, there’s always one familiar scene at the airport. Someone rushing through people to get to the gate on time, and sometimes maybe you’re that person.

Running past the different luxury brands at Duty Free can tug at the heartstrings. You’d miss out on the latest Gucci fragrance, a great Merlot or Sauvignon Blanc bottle, an excellent travel beauty kit, and a Breitling watch. All because you are cramming to reach your next flight.

So, how can you enjoy the extravagance of a world-class airport Lotte Duty Free shop without the hassle? Let’s start with planning your dream shopping experience by browsing for the latest luxurious products online.

Sounds fantastic and a good start.

As for your next step on how to make the most of your time and enjoy hassle-free trips and shopping, you might want to read on.

Lotte Duty Free Estee Lauder Showroom

Image source: @lottedutyfreeanz (Instagram)
Lotte Duty Free Sydney is home to some of the best brands you could ask for. Looking for top skincare, we got you. Or perhaps some hard to find makeup products, we got you. Chat to our friendly team in store for more!

Where are the Lotte Duty Free Stores Located?

Knowing where to go and familiarising the stores is your next step to delightful shopping. As of right now, Lotte Duty Free has four locations in Australia. Here’s where you can find them:

  • Sydney CBD Store
  • Melbourne CBD Store
  • Brisbane International Airport
  • Darwin International Airport

You can find many premium brands in all the mentioned stores, including La Mer, La Prairie, Estée Lauder and other high-end skincare, fragrances, and liquor products.

The Click and Collect Process

Aside from the physical stores, Lotte Duty Free Australia has an online store you can visit. You can go to the website to pre-order any items you want and pick them up at your chosen location.

Moreover, with Click and Collect, travellers can purchase items on the official website up to 60 days before flying and pick them up at the airport when arriving or before departing. Here’s how you can do this:

Choose Your Location

Choose your pickup locations by visiting the Lotte Duty Free website. Afterwards, you can shop online anywhere between 24 hours and 60 days before your flight. In Brisbane, you must order at least three hours before pickup.

Choose from a wide variety of premium brands, including Gucci, Clinique, Givenchy, Dolce & Gabbana, Estee Lauder, Elizabeth Arden, Kiehl’s, and many more.

Enter Your Details

Once you’re done shopping, proceed to the checkout. You’ll need to register, or if you have an account already, you could log in. To speed up the process, have your passport or flight number ready since you’ll need to put those details to complete the purchase.

Don’t worry. The information provided is for the Australian Border Force’s compliance only. It also makes it easier to contact you if there are any problems regarding your order.

Make Your Payment

After you input your details, you can go ahead and pay. If you have any gift cards, you can redeem them. Once payment is complete, you should check your email for confirmation.

Collect Your Purchase

You can collect your items at the Lotte Duty Free Collections counter in-store. All you need to do is present the email confirmation you received. It would be best if you also show your passport for verification.

Reminders When Placing Your Orders

To avoid any problems or delays in the process, please keep the following in mind:

  • Make sure that the name of the traveller and the name on the credit card are the same.
  • Your orders should comply with the Duty Free limits. Transits and final destinations may have different limits. Check it out here.
  • You should ensure you have chosen the correct airport Lotte Duty Free store for your pickup.
Duty Free Sydney Click and Collect

Image source: @lottedutyfreeanz (Instagram)


You can finally pre-order Duty Free products online up to 60 days before travel. Airport hassles will never be a problem with this feature. At Lotte Duty Free Australia, travelling and shopping can go hand-in-hand quickly. No more quick pacing to go to different stores and aisles. No more having to wait for hours. No more falling in line.

You can visit the store’s website, and get ready to indulge in the luxurious product that you’ll enjoy. Luxury brands and high-end liquor are just a few clicks away with Click and Collect.

What are you waiting for? At Lotte Duty Free, you can relish the joys of shopping at your convenience.

Frequently Asked Questions

What payment methods are accepted?

You can use the following to pay for your purchases: MasterCard, VISA, Diners, and American Express.

Which currencies are accepted?

For in-store purchases, multiple currencies are accepted. However, online orders can only be paid in Australian Dollars.

Can I order goods for another person?

No, you can’t because customs regulations don’t allow that. You can only order in your name.

What’s the minimum order quantity?

Purchases can be made in-store or online without a minimum order quantity or value. Just be mindful of the limits imposed on Duty Free goods by your transit or destination.

Is there tax included?

No. Sales for international flights are tax and duty-free.

Are there product differences between the online store and physical stores?

Depending on the season and promotion availability from various brands, keep in mind that sometimes there will be different products available at Lotte Duty Free online and in physical stores.

Can I buy Australian brands that include taxes?

Yes, you can purchase Australian brands that incur a GST at any time without presenting your passport or flight information. We have a great assortment of beauty brands that retail as normal.